Complaints Handling
If you're not happy with our final response, or if we haven’t resolved your complaint within 15 business days, you can refer your complaint to the Financial Ombudsman Service (FOS) — a free, independent service that helps resolve disputes with financial organisations. We will record the advice we give and mark the complaint as “Investigated but not resolved.” if no agreement is reached. You need to refer your complaint to the FOS within 6 months of our final response.
You can contact the FOS by:
Phone number
0800 023 4567
More information
www.financial-ombudsman.org.uk
Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Email address
complaint.info@financial-ombudsman.org.uk
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